I have a similar problem. Have sent 3 messages and have received no response. Trying to contact them about my subscription expiring, it expired when i should have 9 more months on it. Never noticed that my subscription time was up until it gave me a warning when i logged in.

I'm having the same problem. My subscription is also expiring before its supposed too. I contacted customer support over a week ago and I have still not heard back from them.

Has anyone received any answers yet? I haven't this is ridiculous.

No. It is ridiculous. This is not the sign of a healthy company.

try this 1-800-541-7919.
had to do some digging let me know if this works

I am keeping this phone number bookmarked. After yelling across various viz channels, I have now received an email response from sjalpha@viz.com and hopefully my issue can get resolved now. The communications issue of course remains, as that email was sent on May 15th and I first started reporting my issue through other channels on May 7.

Looks like I was too hopeful too soon. 8 days after my response explaining the problem I have received no additional response. That makes it 3 weeks now without any assistance beyond a form email. I tried the phone number you gave me, but that phone number went to a 3rd-party center for helping people with Shonen Jump physical subscriptions. They had no way to talk with any part of the digital operation and did not seem affiliated with the Viz company beyond supporting their magazine subscription fulfillment which is now pretty much defunct. They recommended the email address sjalpha@viz.com, which of course has not been responding to emails. It was nice talking with a real human being briefly though. The people running the viz twitter feed have been ignoring my @reply so far.

The issue is indeed resolved, and I truly thank you for getting personally involved to fix it. Any ranting below is not intended for you, actually the reverse for being an awesome active supporter.

For anyone following along, the issue was that I made a payment for a vizmanga digital volume through amazon payments, 2 payments for 2 volumes, to be precise. Both payments went through, but only one payment resolved in a digital volume showing up in my account. The other volume was sent presumably to some digital limbo. I assume that John found a technical guy that figured out why my transaction glitched and that's how it got fixed.

While not receiving the volume was not very fun, it's understandable since technical glitches happen all the time. I work in IT and I understand this.
The horrible part was having no appropriate customer support to deal with the problem, and a website practically designed to make people unhappy when they need help. It looks like there are several possible places that customer support exists within the VIZ experience:
The amazon payments page has a specific place that these problems can be directed to, which is where I spent the first few days sending messages down the void. Amazon has a very robust system of customer support, but it is apparent that Viz never hooked it up to their own customer support.
Next I visited the front page of the website I bought the manga from, vizmanga.com. It has no immediate visible "contact here for problems" page. I didn't purchase my volume from shonen jump alpha after all, but through vizmanga.com After looking for about 20 minutes, I decided the only place on that site to communicate with a real human being was the "feedback" button on the top of the page. That also resulted in no response ever.
I posted here on the sjalpha technical forum, since I figured the 2 sister sites are fairly related. I think that I got support basically because a kindly editor was checking things out and has an inside line, and not because any customer support actually checks this forum. Note that the initial date of this post was made 12 days ago.
Finally, the "official" customer support email seems to be sjalpha@viz.com at this point. Certainly the customer service link at the bottom of the sjalpha.com page points to this. But it took weeks to get a response through that email address, and again, not an actual fix, just a form reply asking about the problem. When the problem did get fixed today, sjalpha@viz.com did send me a reply saying it was fixed, no apologies, just the message "I was able to find your transaction. It should now be waiting for you." After all my messages, trust me it was a bit anticlimactic. Very likely it was the tech guy that sent it, as soon as he had the problem licked. It just doesn't make sense that viz's entirety of customer support should be a poorly-linked (and named) shonen jump alpha email address that is rarely checked.

Why am I writing such a lengthy post, even now, after my problem is fixed?
I'm unhappy and ranting, because I had been planning on buying more digital manga with the manga monday specials, and I couldn't really while my account was borked since I didn't want to make a bad problem worse, and I've missed out on a bunch of fun stuff.
I'm discouraged, because I feel really bad about putting money into a service that feels like it's falling apart.
I'm hopeful, that someone from Viz in customer service would actually read our comments and make some meaningful changes.

I'm glad that you had your issue resolved, but in all honesty, when I checked in with our tech guy, your issue was next up on his agenda. He explained to me that it can take some time for things to get resolved (up to 3 weeks in some instances). Customer support should be much better in the future, but in the meantime, feel free to rant away on these forums. I'm not on here checking the forums every day, but will do so on occasion.

I definitely understand that it can take time to resolve a problem. There are only so many tech people to focus on things, and I have no issue with the tech guy. My point is that it there was 0 feedback for weeks, in part because this digital service is filled with support dead-ends.

After 3 weeks they finally responded, however once they responded the fixed my problem really quick, maybe they where having technical problems or something.

I'm glad some of you are getting your problems attended to, but I'm still here in no response land. I sent an email to sjalpha@viz.com on May 11 and still have not heard back. My account says that my subscription ends July 30, but I renewed my subscription for a full year in late October. July is just around the corner and I'm getting worried.

I just got a nook color and I've been trying to log in on it but for some reason it isn't working so I was wondering if I could log in to Vizmanga on the nook. Thanks!

Mr. John Bae,
This is an email I sent last night to customer support and was wondering if you could help get this problem resolved as soon as possible as it has been going on several months now (but I have only been aware of and trying to fix it for the past 2 months because I had little time to check on it after I transferred my subscription over to digital).

"Here are 2 emails that I've sent to you and have heard nothing back on either one of them:

Sent 6/1/12
'Hello,

Thank you for helping sort out this problem. I have done the first step with changing the email on the account with no membership, however the system will not let me in using the information for the other account. The incorrect email address and the password will not work no matter how I try to enter them. Is there any way to fix this? Also, I have asked about the promo card (number 16: shock master) and if I will still get it? As I have stated in other emails, I had thought I had already taken care of this with transferring my subscription over to sjalpha, and I don't know what happened between then and now to cause all this. I just want to be sure that I'll still get the card seeing as how I've already paid for it.

Thank you again.'

And

Sent 6/12/12
'Hello,

I'm still having trouble with accessing my account. I was told that I had 2 accounts (1 with my membership and 1 without), I can access the 1 without a membership but not the one with the membership. The 1 with the membership has the wrong email address and the one without the membership has the correct email address. I was given information and a way to fix this, however after i changed the email address in the account without the membership the information that I was given that would allow me to access the other account would not work no matter how I tried entering it into the system. This has been going on for about a month now and I would like to have it resolved as soon as possible, however this is hard to do when no one responds or it takes weeks between emails before I get a response. Especially, when I'm sure my issue could be quickly solved with about a thirty minute phone call, which is why I have asked and am still asking if there is a phone number that I could call to talk to one of you? The number your site offers is of no use since they can not help or solve my problem. I have also asked about the promo card (number 16: shock master) in my past emails and wanted to let you know that I did receive my copy, thank you. I have also stated in past emails that I thought I had no problems with my account as it had given me an expiration date of sometime in spring 2013, but for the past month I have had this trouble that I have described above. Now having been unable to use my account and read all the latest issues I have fallen behind in some of my favorite mangas, so now I feel the need to ask about some form of compensation for my troubles? It just has been truly ridiculous trying get this simple issue resolved. Any help would be great!

Thank you.'

As I have received no help on this matter for about a month now and that this issue has been going on for several months apparently (2 of which I have been aware of the problem and have been trying to get help fixing it), I feel very much entitled to some compensation for my troubles!

Thank you"

If you could email me back rather than post a response and help resolve this issue as best you can Mr. Bae that would be great!!! Customer Support has my correct email address as I have changed the email address in this account.

This is rather disappointing because I sent an email a week and a half ago and I have no response. I just asked the company if I could get a refund on my subscription but I am getting no response.
What can I do? I don't want to call back because I've had to do it way too many times already. Email doesn't work. Am I not going to get my money back?

I renewed my subscription yesterday, and yet I am still getting notifications that I should renew my subscription. It says it is expiring in about 2 hours, and I don't know if SJ Alpha is aware of my payment transaction. I received an e-mail verifying that I payed -_-'

My subscription just ended today will i still get my slifer the sky dragon card

Hi, I just join the other day because I found out that if you became a member you would receive the “Slifer The Sky Dragon Card”. I know it’s past the deadline but I would like to know if I could still receive it?
Please, If I knew about it I would’ve sign up on time.

Sorry I didn't hear the news until Tuesday, July 31 around 12:40pm Phlippine Standard time (Monday, July 30 around 9:40pm California/Pacific Standard Time). I was busy having a vacation in the Philippines and Singapore. I am still in the Philippines on vaction and I haven't used the internet unitl now. I hope I get my Slifer the Sky Dragon Card by the time I come back home to California.

I bought a volume of digital manga almost 2 weeks ago and I'm not being allowed to read it, it keeps asking me to buy it even though I already did. I sent 2 emails to sjalpha@viz.com asking for help and I am getting no reply. Will someone please tell me who I have to talk to to get this fixed?

I recently purchased the year sub. For sjalpha (and the free gustav yugioh card) and haven't received anything. My account still says I haven't even subscribed yet at all. I don't think it's fair to take my money within a few seconds of my order while I wait days to get a digital manga. And yes I've sent numerous emails as well, with no reply.

i see a lot of people are having this problem to so can some one tell me why they wont reply i have been waiting almost 2 months for a reply am i ever getting my shock master and slifer

im getting very upset about not getting my slifer card!, i signed up back in may and i still havent recieved my card yet and the shipping address is correct and nobody will answer my emails! idk what to do the cards was the only reason for signing up :(

MY LAMP
I BROKE MY LAMP

hey I registered this accaunt and according to my wells fargo account payed fpr 2 subscriptions through paypal for 25.99 on 9/24/12 yet my account still says im not a member i want to what the issue is and if i'm getting 2 paper magezines with gustaph max please reply quickly

p.s. you can contact me at Blake.torchon@yahoo.com

my subscriptions were b4 the october 30th deadline i would i not be getting gustaph max?

srry meant before september 30th i registered and subscribed 9/24/12

check your viz account?

Let me explain more Clearly
go to www.vizmedia.com
Sign in using your sjalpha account
and there you go
cards and manga