No response from Customer support

Submitted by Modab on Thu, 05/17/2012 - 15:45
Forums: 
Technical Problems

I have been trying to contact customer support for a week and half now and have heard 0 response with the problems of my digital manga purchase. What the heck is going on, are you guys still in business?

Comments

Submitted by HolyPaladin on Mon, 10/08/2012 - 19:42

you are

Submitted by jho146 on Tue, 10/02/2012 - 16:34

yes i logged into my vizmedia account and it didnt show any purchased manga or account history

Submitted by HolyPaladin on Tue, 10/02/2012 - 16:37

that is wierd, let me go on mine and tell you what i think you should do

Submitted by jho146 on Tue, 10/02/2012 - 16:45

i am waiting on your message then

Submitted by eric@Viz on Tue, 10/02/2012 - 16:59

Hi! I just looked at your account & didn't see a purchase either. I want to make sure we get this fixed, so can you please email to sjalpha@viz.com & put "Attention: Eric" in the subject? I'll make sure to look at it right away and get back to you. Thanks!

Submitted by jho146 on Tue, 10/02/2012 - 19:07

i sent you the email describing my delima please help and tell me if you recieved it.
thank you

Submitted by HolyPaladin on Tue, 10/02/2012 - 16:37

when you logged in, did it say hi jho146

Submitted by jho146 on Tue, 10/02/2012 - 16:46

yes it did

Submitted by HolyPaladin on Tue, 10/02/2012 - 16:47

click on your name and see if says anything about a purchase

Submitted by jho146 on Tue, 10/02/2012 - 16:50

http://i.imgur.com/sbiQE.png this is what i got

Submitted by HolyPaladin on Tue, 10/02/2012 - 16:53

click on your name not my manga and tell me what you see

Submitted by jho146 on Tue, 10/02/2012 - 17:00

http://i.imgur.com/rLFiI.png i got this

Submitted by HolyPaladin on Tue, 10/02/2012 - 17:06

wierd, try accessing the following on google chrome
Maybe that should work

Submitted by jho146 on Tue, 10/02/2012 - 17:08

access my vizmedia account on google chrome?

Submitted by HolyPaladin on Tue, 10/02/2012 - 17:10

might work, better than internet explorer

Submitted by jho146 on Tue, 10/02/2012 - 17:17

still didnt work but i have 2 paypal subscription receipts , 2 checking accoount bills all 4 say 25.99 and were before september 30th and i put my shipping address before september 30th

Submitted by HolyPaladin on Tue, 10/02/2012 - 17:20

so you have a 2 year subscription or what?

Submitted by jho146 on Tue, 10/02/2012 - 17:25

i dont know the way it works but it has me charged twice so idk whether its lasts for 2 years or whether i get double the paper magazines

Submitted by HolyPaladin on Tue, 10/02/2012 - 17:26

sorry but it's an online subscription
so no paper except the year book which contains
Number 88 Gimmick Puppet Destiny Leo

Submitted by HolyPaladin on Tue, 10/02/2012 - 17:26

sorry but it's an online subscription
so no paper except the year book which contains
Number 88 Gimmick Puppet Destiny Leo

Submitted by jho146 on Tue, 10/02/2012 - 17:28

all i know is that i payed twice and put my address both before the deadline, so i want my gustaph max

Submitted by jho146 on Tue, 10/02/2012 - 17:33

both my paypal receipts say september 27th 2012

Submitted by HolyPaladin on Tue, 10/02/2012 - 17:35

John Bae, I'm Ranting about Magi Magi Magical Gal Again

Submitted by jho146 on Tue, 10/02/2012 - 17:38

is there any one else i can talk to about my problem even though i paid its still not showing me a member so what do i do? i want gustaph max

Submitted by jho146 on Tue, 10/02/2012 - 17:44

http://www.sjalpha.com/node/873 was this add lying? it says they will mail to your house?

Submitted by John Bae on Wed, 10/03/2012 - 10:27

Why would it lie? The deadline to SIGN UP was September 30. A shipping confirmation date has not been released,

Submitted by jho146 on Tue, 10/02/2012 - 18:07

is there a number i can call?

Submitted by HolyPaladin on Tue, 10/02/2012 - 18:53

not sure

Submitted by twiztidxxkid on Wed, 10/03/2012 - 09:38

how do i become a subscribed member and receive everything that comes with that .... i tried contacting customer service to find out but no response either

Submitted by John Bae on Wed, 10/03/2012 - 10:28

http://vizmanga.com/sj-weekly

Submitted by couldntdecide on Thu, 10/25/2012 - 15:03

Hello John Bae, I recently subscribed to SJ Alpha and my account was charged twice for 1 subscription. I have two charges of 25.99 and i only want one subscription. Ive emailed sjalpha@viz.com several times and have had no replay. Can you please contact someone who can refund the extra charge on my account! Thank you!!!

Submitted by IceFist66 on Mon, 10/15/2012 - 19:51

I have not heard from costumer support. And the weird thing is that the Paypal transaction for $25 went threw. I would like to know why I haven't heard from costumer support. I even sent a receipt of my purchase in the email.

Submitted by eon89 on Tue, 10/16/2012 - 18:14

I am waiting for same thing. $25 went through

Submitted by Chaosmage on Mon, 04/08/2013 - 15:47

I originally paid for my subscription with Paypal. now about a year later i go to renew my subscription only to find they only accept credits cards...WHAT THE HECK!? why on earth should i now need a credit card just to buy a subscription when Paypal was just fine? WHY CAN'T i use Paypal for this anymore? i tried looking it up but found nothing....

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